Frequently Asked Questions

Where can I find your feedback and reputation?

We've been members of Markeedragon.com since 2006 buying and selling wow accounts. Jim "Snowy935" is the highest rated member on MD with over 130+ Trustwho Positive Rating and 0 Negative. Jim also is our sites manager and the person you will be spending most of your face time with.

Here is a link to our 2+ years of MarkeeDragon.com Feedback

Why don't you have 1000's of accounts like those other sites?

As stated on our home page and throughout our website, we are here to provide YOU the highest in quality and service. This includes the accounts we offer you and we feel safety trumps quantity!

Sites with 1000's of accounts have an extremely high theft rate and when you Google their feedback, you see many reports of stolen accounts. We go through just as many accounts as those other guys, but we pick and choose only the safest accounts to offer our customers.

We also produce our own Premade Accounts! These are the safest in the industry as we buy the cd-keys, create the account and level the characters just to sell to you. So when you buy an EpicMMO Premade account, you are buying the top of the line safest accounts in the industry. Straight from the people that made and leveled the character!

What is your return policy?

Once we have sent you the accounts login and password the order is considered complete and all sales are final and are non-refundable.

What is your cancelation policy?

You are welcome to cancel an order before any account information has been exchanged. Once the account information has been sent the order is considered complete and non-refundable.

What is the process to buy an account?

1. You create an account on our website.
2. You browse for an account you wish to purchase.
3. Click Buy Now button next to the account.
4. View your cart and verify the account ID is the account you wish to purchase.
5. Click checkout with PayPal button. (Note: Credit Cards are accepted)
6. Login into your PayPal or Click "continue" on left hand side to use a Credit Card.
7. Follow the on-screen instructions to complete the transaction.

Once we receive the payment and verification process, we'll email you the login and password to the account.

What is the process to sell you my account?
1. Visit our "Sell Account" section and fill out the form.
2. We will then look over your submitted information and contact you in 24-48 hours and let you know if we are interested or not.
Note: You can also contact: AIM: Snowy935 or MSN: creaghsales@hotmail.com for a faster response.

When I purchase an account what do I get?

After your payment has been verified you will receive via EMAIL the login and password to the world of warcraft account. Then within 2 weeks you will receive via US Postal Service a package containing the following:

First Name
Last Name
Secret Answer
Email Address (Login and Password to the email account)

What are Premade Accounts?

A premade WoW account is an account that was created with the intent to be sold. In our case, we buy the retail keys, create the account and level the character and then sell it on our website.

What is the difference between a Premade and Pre-owned Account?

Well as described above a premade account was created with the intent to sell it. While a Pre-owned account the previous owner no longer wants to play the character or for some personal reason decided to sell their account.

What are the security risk differences between a Premade and Pre-owned Account?

In our case our premade accounts are created and leveled by us so there is no security risk of the account being stolen back by the previous owner at a later date.

While as a Pre-owned account, has an unknown factor and that's the previous owner. While we take every precaution when screening the customers we buy our pre-owned accounts from. Because they created the account and are the original owner, they can always take the account back at a later date.

What do you offer as far as compensation if an account you sell is recalled or stolen back by the previous owner?

Well first off we have to determine if the account was actually recalled by the pervious owner. With key loggers, viruses and phishing emails many cases your account hasn't been recalled but hacked by a 3rd party.

This is why we must determine if the account was indeed recalled by the previous owner. If it was then we will offer you ether a refund or an account exchange with accordance to our Security Guarantee.

What type of compensation do you offer if the account I purchased is closed?

First off we need to find out why it was closed. If during the investigation, we determine the closure was caused because of something you caused, then we will not offer any compensation.

How do you investigate closures and recalls?

Well one of the steps will involve reading the original email sent by the game company. This means, if you have changed the email address on the account to a personal email account, we will require access to that email account to view the original email.

We will also contact the game company and speak with their support about the account and it's recent history. Through this and other steps, we can determine the cause of the closure or if an account was actually recalled or hacked.

What is EpicMMO Security Guarantee?

As you know we strive for offering our customers the safest accounts and best customer service in the industry. With that in mind, we created our security guarantee to offer our customers a piece of mind that many companies do not. We believe that our Refund and Exchange Warranties are fair and we hope you think so too after reading them below.

Account closures and recalls

If an account you purchased from us is closed, we will investigate the matter and determine the cause of the closure. If during the investigation it is determined that your negligence caused the closure, then no compensation, refund or exchange will be offered or given. Otherwise once the investigation is completed and the cause of the closure was because of negligence on our part, we will issue you a refund or exchange with accordance of our Security Guarantee.

Refund Warranty:

All account sales are final but in the event the account information to the account you purchased is inaccurate, closed or recalled and after the investigation has absolved you of negligence and within 30 days of purchase, we will offer you a full refund. If 30 days has elapsed since your purchase, we will offer you an account in exchange within the price range and condition of the account you purchased.

Account Exchange Warranty:

All account sales are final, but in event the account information to the account you purchased is inaccurate, closed or recalled and after the investigation has absolved you of negligence and 30 days has elapsed since your purchase or you would prefer an exchange over a refund. We will offer you an account from our current inventory listed on EpicMMO and after management approval.

You may browse EpicMMO inventory and any account that is up to the price range or level and gear quality of the account you originally purchased is available for request of exchange approval. Once management approves the exchange, we will request that the email account and password to the original account be turned over to us and then we will process the exchange.